Medication Management

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• General Medication Prescribing

  • Follow-ups are required for medication refills or adjustments.​

  • Refills must be requested at least 72 business hours in advance.

  • Lost, stolen, or 'ran out early' prescriptions will not be replaced.

  • Medication changes require an appointment and cannot be made over the phone.

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• Stimulants & Controlled Substances:

  • A current urine drug screen must be completed and returned before any controlled substance will be prescribed.​

  • Patient must be seen every 30 days for controlled medications.

  • No early refills are allowed.

  • Drug screens may be random or scheduled. Refusal or tampering will result in immediate termination.

  • Prescriptions may be discontinued at any time if there are concerns about safety, misuse, or diversion.

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Attendance, Late Cancellations, & No-Shows​

• 48-hour notice is required for all appointment cancellations.​

• Cancellations or reschedules made less than 48 hours before your appointment will result in a $75 fee.

• No-shows (missed appointments without cancellation) also incur a $75 charge.

• Two no-shows will result in termination from the clinic.

• Patient arriving more than 10 minutes late may be rescheduled and charged the no-show fee.

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Behavioral Expectations

• Yelling, threatening, or aggressive 

• Manipulation or coercion for medication

• Disrespectful or discriminatory language or behavior

• Disruption of care or violation of physical/emotional safety of staff or patients.

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Violations may result in immediate dismissal and reporting to authorities if warranted.

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​Animals at the Clinic

• Only ADA-recognized service animals are permitted.

• Emotional Support Animals (ESAs) are not allowed in the treatment areas.

• Service animals must be the following:

  • Well-behaved and under control​

  • Not disruptive to staff, other patients, or the flow of care.

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When to Call, Make an Appointment, or Go to the ER

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• Go to the Emergency Room (ER) or Call 911 IF:

  • You are having thoughts of harming yourself or others​

  • You are experiencing hallucinations, delusions, or are disconnected from reality

  • You have a severe reaction to medication (e.g., difficulty breathing, swelling, rash, chest pain)

  • You feel physically unsafe or out of control.​

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• Schedule an Appointment If:

  • You need a medication refill or a change​

  • You're experiencing worsening mental health symptoms

  • You're due for your monthly follow-up or drug screen

  • You want to discuss a new diagnosis, test, or therapeutic support

  • You are considering starting, stopping, or switching medications

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• Call the Clinic If:

  • You're unsure whether you need an appointment or an ER visit​

  • You have non-urgent questions about your medication or treatment plan

  • You need to reschedule your appointment

  • You are having side effects that are not life-threatening but concerning

  • You were recently discharged from the hospital or had a medical event

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• Clinic Discharge & Termination

• Two or more no-shows

• Violation of clinic behavioral expectations 

• Noncompliance with treatment plans or safety requirements

• Refusal of required monitoring, including drug screens

• Loss of trust or breakdown in the therapeutic relationship

  • If discharged, you will be given the following:​

    • A formal discharge letter​

    • A 30-day supply of non-controlled medications (as appropriate)

    • A list of alternative resources

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